Refund and Returns Policy

Effective Date: September 10, 2026

At Rawaj Fabric Store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

You may return or exchange an item within 7 days of receiving your order, provided it meets the following conditions:

  • The item must be unused, unwashed, and in the exact same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • Sale, discounted, or clearance items are generally considered final sale and may not be eligible for a return unless defective.

2. Valid Reasons for a Return/Exchange

We accept returns and exchanges under the following circumstances:

  • You received a defective or damaged product.
  • You received the wrong item (incorrect design, color, or fabric).
  • You are unsatisfied with the product (subject to our return conditions and approval).

3. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our customer support team via WhatsApp at 03019066855 or email us at rawajfabricstore@gmail.com within 7 days of delivery.
  2. Provide your Order Number and the reason for the return.
  3. If the item is defective or incorrect, please attach clear photographs of the product as proof.
  4. Once our team approves your request, we will provide you with the return address in Lahore to send the parcel back.

4. Shipping Costs for Returns

  • Our Error: If you received a defective or incorrect item, Rawaj Fabric Store will bear the return shipping costs.
  • Customer Preference: If you are returning or exchanging an item because you changed your mind, you will be responsible for paying your own shipping costs for returning the item. Original delivery charges (Rs. 200) are non-refundable.

5. Refund Process (For Cash on Delivery Orders)

Since we operate exclusively on a Cash on Delivery (COD) basis, we cannot refund money back to a credit or debit card.

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and transferred to you via Bank Transfer, JazzCash, or Easypaisa within 3 to 5 business days. Our team will request your preferred account details at the time of processing the refund.

6. Contact Us

If you have any further questions about returning your order, please reach out to us:

  • Email: rawajfabricstore@gmail.com
  • Phone / WhatsApp: 03019066855
  • Address: Lahore, Pakistan