1. How do I place an order?
Simply browse our website, select the fabrics or products you like, and click “Add to Cart.” When you are ready, go to your cart and proceed to checkout. Fill in your shipping details and confirm your order.
2. What payment methods do you accept?
Currently, we exclusively offer Cash on Delivery (COD). You will pay the courier in cash when your parcel is delivered to your doorstep. We do not require any credit card or advance digital payments on our website.
3. Can I modify or cancel my order after placing it?
Yes, you can cancel or modify your order before it has been dispatched. Please contact us as soon as possible on WhatsApp at 03019066855. Once an order has been handed over to the courier, it cannot be canceled.
4. What are your delivery charges?
We charge a flat delivery rate of Rs. 200 on all orders, anywhere in Pakistan.
5. How long will it take to receive my order?
Standard delivery takes between 3 to 5 business days after your order has been confirmed and dispatched.
6. Do you ship internationally?
No, currently Rawaj Fabric Store only ships within Pakistan.
7. How can I track my parcel?
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this number on the respective courier’s website to track your shipment.
8. What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery. The item must be unused, unwashed, in its original condition, and with all tags attached.
9. How do I request a return or exchange?
Please reach out to us on WhatsApp at 03019066855 or email us at rawajfabricstore@gmail.com with your Order Number and the reason for the return. If the product is defective, please include clear pictures.
10. How will I receive my refund if I paid via Cash on Delivery?
Since we do not process card payments, approved refunds will be transferred directly to you via Bank Transfer, JazzCash, or Easypaisa within 3 to 5 business days after we receive and inspect the returned item.
11. Do I have to pay for return shipping?
If you received a defective or incorrect item, we will cover the return shipping costs. However, if you are returning an item because you changed your mind, you will need to arrange and pay for the return shipping to our Lahore address. The original Rs. 200 delivery fee is non-refundable.
12. Where is Rawaj Fabric Store located?
We are based in Lahore, Pakistan.
13. How can I contact customer support?
You can reach our customer support team through the following channels:
- WhatsApp / Phone: 03019066855
- Email: rawajfabricstore@gmail.com